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Quick Links

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• Getting Started with Obbi
• Using Obbi for the First Time
• Quick Start for Managers
• Set Up Your Processes on Obbi
• User Guides
• Success Stories
• Release Notes
• Contact Us

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Download Obbi

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• Apple / iOS
• Google / Android

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Obbi

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• Open Your Obbi

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Obbi’s Actions feature ensures that when a staff member spots an issue during a check, it’s not just noted - it’s assigned, tracked, and resolved.

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In any club, things break, go wrong, or need fixing — often during the busiest times. But unless there’s a clear follow-up, small issues can turn into big problems.

With Actions, you can:

• Report problems straight from any checklist or inspection
• Instantly notify the right person or team
• Track every step — from issue raised to issue resolved
• Add notes, photos, and proof of completion
• Keep a defensible record, ready for audits or reviews

It’s a live, accountable system — not a clipboard, not an email, not something someone “meant to sort.”

🛡 Why It Matters

Whether it’s a trip hazard, faulty fire alarm, or broken kitchen fan - if no one logs it, it often doesn’t get fixed. And when things go wrong, “we didn’t know” isn’t good enough.

With Obbi, issues are logged the moment they’re found, assigned to the right person, and tracked to completion — with all updates, photos, and notes stored in one place.

So you stay in control, stay compliant, and stay ahead of risk — even when shifts are busy and teams are rotating.

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🛠 How to Use It

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Report an Issue During a Checklist

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When a staff member spots a problem during a check (e.g. pre-start, kitchen, or maintenance), they’ll see this prompt at the bottom of the checklist:

⚠️ "Please communicate any issues or problems in the box below."

If there’s a genuine issue:

• Write a short description
• Attach photos if helpful (e.g. damage, faults, visual hazards)
• Submit the report — this automatically creates an Action and notifies the relevant team or person

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Get Notified and Open the Action

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Managers or the assigned team members will be notified by:

• Email with a direct link (“View Action”)
• Notified in Obbi (bell icon in the top right hand corner)

Click the alert to view full details, including photos, notes, and the related checklist.

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Manage and Progress the Action

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Once inside the Action:

• Click Start Action to begin work

• Use the following options to manage it:

  ✅Set a due date

  ✅ Mark as critical (flags urgent issues in red)

  ✅ Assign to another team member

  ✅Add notes or updates (e.g. “Awaiting part delivery”)

  ✅Attach additional files (e.g. invoices, more photos)

Need to see where it came from? Click Associated Task to view the original staff report.

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❓ Common Questions

“What if I don’t see the issue box on my checklist?”

Check with your manager - issue reporting must be enabled for that checklist in Obbi.

“Can I assign the action to someone else?”